Privacy Policy
1. Overview
We respect your privacy and handle personal information in accordance with Australian privacy laws.
This page explains how we collect, use, and protect your information.
2. What We Collect
We collect information reasonably necessary to provide our services, including:
- Personal and contact details
- Identification and visa-related information
- Information relevant to your matter
- Documents you provide
This may include sensitive information where required.
3. How We Collect Information
We collect information:
- Directly from you (forms, consultations, communications)
- From third parties with your consent
- Through our website (including basic analytics and cookies)
4. How We Use Your Information
We use your information to:
- Assess your situation and provide advice
- Prepare and manage applications
- Communicate with you and relevant authorities
- Meet legal and professional obligations
5. Disclosure of Information
We may disclose your information where necessary to:
- Government authorities
- Third parties involved in your matter
- Service providers supporting our operations
Some information may be stored or accessed by secure providers located in Australia and overseas.
6. Data Security
We take reasonable steps to protect your information from misuse, loss, or unauthorised access.
7. Access and Correction
You may request access to your personal information and request corrections where necessary.
8. Marketing
We may send you information about our services. You can opt out at any time.
9. Complaints
If you have a privacy concern or complaint, you may contact us via the contact form on our website.
We will investigate and respond within a reasonable timeframe.
If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner.
10. Changes
We may update this policy from time to time. The current version will always be available on our website.